Did you know? GRITS is responsible for Paratransit transportation in not only the Owensboro/Green River area, but the Bowling Green area as well.

Language Assistance

Written by Administrator

Language Assistance is Provided at No Charge.

 

Coordinated Transit Public Meeting

Written by Administrator

Coordinated Transportation Meeting: The Green River Intra-County Transit System intends to apply for grants in FY 2016 under section 5339 (Bus and Bus Facilities Grant), 5310 (Elderly & Persons with Disabilities) and 5311 (Rural Transportation).  The Green River Area Transportation Providers are conducting a public meeting to solicit input regarding these grant applications on Thursday, February 5th 2015  from 11:00 AM - 1:00 PM at the Audubon Area Community Services/GRITS Transportation office located at 222 St. Elizabeth Street, Owensboro, Kentucky, 42301. All human service agencies, transportation providers, and interested citizens are invited to attend. For additional information contact Dan Lanham at 270-686-1651 or 1-800-816-3511.

DBE Policy

Written by Administrator

Click the Link below to access the Disadvantaged Business Enterprise (DBE) Program Policy Statement

 

 http://transportation.ky.gov/Transportation-Delivery/Documents/DBE%20Policy%20Statement.pdf

 

Title VI Complaint Process

Written by Administrator

Any person who believes he or she has been discriminated against on the basis of race, color or national
origin by Audubon Area Community Services, GRITS Transportation program may file a Title VI complaint
by completing and submitting the agency’s Title VI Complaint Form (Click - Title VI Complaint Form under Rider Informaiton).
Audubon Area Community Services, GRITS Transportation program investigates complaints received no more than 180
days after the alleged incident. Audubon Area Community Services, GRITS Transportation program will process
complaints that are complete.

Once the complaint is received, Audubon Area Community Services, GRITS Transportation program will
review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement
letter informing him/her whether the complaint will be investigated by our office.

Audubon Area Community Services, GRITS Transportation program has ninety (90) days to investigate
the complaint. If more information is needed to resolve the case, Audubon Area Community Services,
GRITS Transportation program may contact the complainant. The complainant has ten (10) business
days from the date of the letter to send requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not receive the additional information
within ten (10) business days, Audubon Area Community Services, GRITS Transportation program can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant:
a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that
there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member or other action will occur. If the complainant wishes to appeal the decision,
she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

The complaint procedure will be made available to the public.

Deviated Fixed Route Information

Written by Administrator

To request a deviation for the deviated fixed route please contact our Dispatch office at 270 686-1651.

 

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